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General terms & conditions

Terms

YOUR CREDIT CARD WILL NOT BE CHARGED UNTIL THE GOODS ARE READY FOR DISPATCH

Security
We take security of your details very seriously and have taken every precaution to ensure your transaction is secure. All your personal and account details and held on a secure web server.

If you are still unsure about submitting your details over the internet, why not give us a call on +353 (0)74 9145185
 

Item Description
Castle Cycles takes great care with the descriptions of the products, as they appear on-line. The limitations of broadcasting may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications are subject to change and Castle Cycles cannot be held responsible for discrepancies, either real or perceived.

Order Confirmation
You will be notified by e-mail as soon as we receive your order. Please ensure that you enter your e-mail address on the order form and tick the box, If we have any queries regarding your order we will contact you via e-mail or telephone.

Goods out of stock
If you place an order and the goods are out of stock we will inform you ASAP via email or telephone. Please ensure that you submit your correct email and telephone details on the order form.

If your order contains multiple items, we can either wait for the out of stock item to arrive and ship everything together, or ship the order separately.

Cancelling or altering orders
You can cancel or alter your order at any time prior to its dispatch. Altered orders may be subject to a small delay as the order is repackaged etc. Please have your order details ready when phoning us.

When will my order be dispatched?
Orders received before 3.00pm Monday to Friday will be dispatched the same day provided we have your items in stock.
Items ordered after 3.00pm Friday and over a weekend will be dispatched Monday.
Items dispatched on Friday are for delivery the following Monday  (Ireland Only).
Items ordered over a Bank Holiday will be dispatched the next working day (Ireland Only).
Castle cycles stock status is constantly updated but demand is high and we occasionally run out of stock on popular items. If, for this reason, we cannot dispatch your order we will contact you with a revised dispatch date.

What do I do if an item doesn't fit or I don't like the colour?

Contact Castle Cycles as problems can often be resolved without incurring unnecessary postal charges.

If however, it is deemed necessary to return an item for exchange or refund, please note the following:-
- Goods returned must be in original packaging, with labels still attached.
- Goods must be returned within fourteen days of receipt.
- Goods must have accompanying receipt and note of reason for return.
- Exchanges will be charged postage as follows: Ireland & UK: €15 for bikes and large boxes; €10 standard packages.
- Goods listed in our Special Offers or Clearance sections are not refundable, but may be exchanged
- Goods must be in new condition, i.e. unused and unmarked.
- Costs incurred in posting the returned item are not refundable.

 

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